Terms and Conditions

Mysa Skincare
Address: 6 Allesley close, Bolton BL5 3DW, United Kingdom
Phone: 01204 467459
Email: info@mysa-skincare.com



General

These terms and conditions of sale apply to all goods supplied by the Supplier.

No contract exists between the Customer and the Supplier for the sale of any goods or services until the Supplier has received and accepted the Customer's order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between Supplier and Customer.

An acknowledgement of the Customer's order will be sent to via e-mail or post but acceptance of Customer's offer to buy the Goods will not take place until after Customer payment is taken and Customer receives confirmation of payment. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

The Supplier may change these terms and conditions of sale without notice in relation to future sales.

The contract is subject to Customer's right of cancellation.

The Supplier reserves the right the decline any order for any reason.


Description of the Goods

The description and price of the goods will be as shown on the website and will be subject to confirmation following completion of Customer enquiry prior to order.

The goods are subject to availability. On receipt of an enquiry from Customer, the Supplier will contact to discuss the enquiry and inform on the availability of Goods.


Prices

Every effort is made to ensure that prices shown on the Supplier's website are accurate. Prices are subject to confirmation following completion of customer enquiry and prior to order. If an error is found in the enquiry, the Supplier will inform the Customer as soon as possible.

Prices quoted are inclusive of VAT.

Mysa Skincare, endeavours to deliver without charge. Delivery charges will be confirmed upon order.


Payment

The Supplier accepts Visa, MasterCard, American Express & Delta cards as well as bank transfer. Payment shall be due before the delivery date.

No delivery will occur until cleared funds are received.

When confirmation of Customer enquiry is received by the Customer, this is to indicate that we have received the enquiry. It does not indicate that a contract exists between us. We will contact the Customer after receipt of enquiry. Only upon subsequent order via telephone, fax, or in person will we indicate acceptance of the Customer order.


Delivery

We are happy to deliver for free to areas within 5 miles of BL5 3DW. For deliveries outside this area will cost £3.95. 


Delivery Schedule

Orders placed before 12:00 noon on a working day (Monday to Friday excluding public holidays) will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all items are in stock.

The goods ordered by the Customer will be delivered to the delivery/shipping address given at the time of order.

If delivery cannot be made to the Customer's delivery/shipping address for reasons under the Supplier's control, the Supplier will inform the Customer as soon as possible and refund or re-credit Customer for any sum that has been paid by or debited from Customer's account for delivery.

If Customer fails to take delivery because Customer has cancelled his contract under the Distance Selling Regulations 2000, the Supplier shall refund or re-credit the Customer within 30 days any sum that has been paid by Customer or debited from Customer credit card for the goods less any expenses incurred for failed delivery.

Every effort will be made to deliver the goods as soon as possible after Customer order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by Customer through reasonable or unavoidable delays in delivery.


Risk/Title

The goods are at Customer's risk from the time of delivery.

Ownership of the goods shall not pass from the Supplier to the Customer until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

  • the goods, and
  • all other sums which are or which become due to the Supplier from the Customer on any account.

The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.


Back Orders

If the Customer's ordered item is not in stock, the Supplier will back order it. the Customer will be emailed with the option to cancel the order if the Customer prefers not to wait for the back-ordered items.


Tax Charges 

VAT at 20% is included in prices.


Credit Card Security

The Supplier reserves the right to make any security checks it deems appropriate to verify the details of the Customer prior to despatch of any Goods. If, for any reason, the Supplier is not satisfied with the outcome of security checking procedures, the Customer order will be cancelled.


Customer's right to cancellation

The Customer has the right to cancel the contract at any time up to the end of 7 working days after receipt of goods.

To exercise Customer's right of cancellation, the Customer must give written notice to the Supplier by letter or via email, giving details of the goods ordered and any order reference. Notification by phone is not sufficient.

If the Customer exercises right of cancellation after the goods have been delivered, the Customer will be responsible for returning the goods to the Supplier at Customer's own cost. The goods must be returned to the address above or the address given on the Returns RMA form. The Customer must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once the Customer has notified the Supplier of cancellation of the contract, the Supplier will refund or re-credit the Customer within 20 days from receipt of the returned goods for any sum that has been paid by the Customer or debited from the Customer's credit card for the goods.

If the Customer does not return the goods as required, the Supplier may charge the Customer a sum not exceeding the direct costs of recovering the goods.

The Supplier may charge a restocking fee for items returned that are not in a suitable condition.


Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07535 251005 or write to us at Mysa Skincare, 6 Allesley close, Bolton, BL5 3DW, United Kingdom


Privacy Policy

Mysa Skincare, do not disclose Customer's information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of the Customer's enquiry. If cookies are turned off, it will not be possible to make an online enquiry or benefit from the other features that use cookies.Data collected by this site is used to:

  1. Take and fulfil enquiries
  2. Administer and enhance the site and service
  3. Issue a unique identifier (e.g. customer login)
  4. Monitor customer account status beyond that required for individual enquiries
  5. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Mysa Skincare, returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please email info@mysa-skincare.com

The following information governs all returns for refund:

  • Goods returned must be received in as new condition.
  • The Goods remain the Customer's responsibility during transit and until signed for by the Supplier.
  • All goods must be returned within 10 days from the RMA date of issue after which the return product will be refused.

If, upon receipt, the returned Goods fail to meet the above conditions then the Supplier may refuse to accept the Goods. Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the issuance of a refund. Credit will be issued to the payment method or credit card used for the original purchase only. Mysa Skincare, will not refund original or return shipping costs or duties.


Remittance Terms

Payment is required in advance of shipment. Payment will be processed when the order is placed. The Supplier requests Customer's contact telephone number in the event of query.